Went in to Mud sweat and Gears and the fixed a flat tire on the front. Brought it home and rode 10 feet and there was a noise coming from the hub. I went back with my bike and they said it could have caused injury and they fixed it in 2 minutes. Problem is they wanted $25.00 for a 2 minute fix that was not there before I brought it there. Asked the service manager to wave the $25.00 and he said no. I didn't have a problem paying it but it looked suspicious that it happened exactly where they were working on it and there was no problem before. He couldn't care less and wanted the $25.00 after I spent $4000.00 on the bike. Good customer service - NOT at all. 

DO NOT GET YOUR BIKE SERVICED HERE. I brought in my Specialized Enduro Expert for service after last year's season. Wanted a full tune up and to put on a smaller front chainring to make going uphill a bit easier. Cost just over $1,000 for parts and labour. No problem with that at all.

First ride of the season - rear brake has no braking power, derailer changes gears on its own, and lowest gear was slipping. Take it back and speak with Blake. He said the rear brake probably had a leak and needed to be replaced (was working fine the last ride before taking it in but no longer worked after they serviced it...). He also apologized for the bad tune and vowed to fix it. Just over $300 for a new rear brake. First ride out the rear brake lever breaks and the lowest gear is still slipping.

So I'm out approx. $1,300 and now have to pay another shop to put on a new brake lever and try figure out why the lowest gear is slipping (my guess is they put the wrong size chain on when they replaced the front chainring or they didn't tighten it enough, but I don't know enough about bikes myself). So I will never ever take a bike to Mud Sweat and Gears for service again. Or buy from them for that matter. Buyer beware!